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Digital Device Help

Getting started on an iPad

APS issued iPads are very intuitive to use with only three buttons! All other adjustments are made through the Settings App. The buttons are identified in the picture to the right.

  1. ipadbuttonsHome button
  2. Settings
  3. Sleep/Wake Button
  4. Volume

Some key things to buttons do:

  • Turn on the iPad by pressing the Sleep/Wake button [3] for 5 seconds.
  • Press the Home button [1] to go to the Home Screen.
  • Tap the Settings app [2] to connect to a WiFi network.
  • Press the Home button [1] and then tap App Catalog to install other apps.

iPad Troubleshooting Tips

The APS iPads are generally very reliable. In the event something goes wrong, there are a few simple things you can try yourself before you reach out to your school for help. Troubleshooting Tips

  1. Start by turning the iPad off and turning it back on.
    • Press and hold the power button for 5 seconds
    • Swipe the arrow to turn it off.
    • Turn it back on by pressing and holding the power button for 5 seconds again.
  2. If an app times out, says no internet, or spins forever
    • Check that you are
  3. If the iPad wont turn on
      • Charge the device
  4. If the iPad wont charge
    • Try using a different charging cable (if you have one)
    • Try using a different charging block (if you have one, some low-cost charging blocks may not be able to charge the iPad)
    • Gently blow into the charging port to remove any lint
    • Ensure the charging cable is fully seated into the charging port
  5. Apps wont update or install
    • Confirm the device can access the internet
    • Sign back into Hub (See below).


The Hub app allows APS to send updates and to find an iPad if it is lost or stolen. Student devices must be signed into Hub to function correctly.


How to sign into Hub:

  1. Locate and tap the icon pictured above.
  2. If you see a pop-up message, tap Allow or Always Allow.
  3. Login:
    1. Username: student ID number
    2. Password: students APS password
  4. On the next screen, tap the black button that says I understand.
  5. On the next screen tap the black button that says Got it.
  6. Thats all you need to do. Close the app.

Canvas for Students

Teachers and students engage in learning through Canvas, our learning management system (LMS). Canvas allows students to access their classes, assignments and assessments, and communicate with teachers.

  • Canvas Guides
    • ? ? (mobile)
    • ? ? (browser)

Canvas for Parents

Canvas Parent Observer Accounts

Parents may create a Canvas Parent Observer account and access Canvas via a web browser OR the Canvas Parent app.

You do not need a Canvas account to monitor student progress. You can continue to use ParentVUE is the place to see official grades for all assignments and grade totals. However, you can use a Canvas account to view more detailed assignment information, view feedback, and communicate with the teacher.

With the Parent Observer account, via the web browser, parents CAN:

  • see every course their child is enrolled in
  • see all content in the course, including their childs submissions, grades*, and feedback for any assignments graded in Canvas
  • adjust their notifications and frequency
  • communicate with teachers via the Inbox

With the Parent Observer account, via the web browser, parents CANNOT:

  • see Discussions and Quizzes
  • see content from integrated or linked tools such as: Google Docs, MS Streams videos, Discovery, and others

* Secondary parents must continue to access ParentVUE to see official grades for all assignments and grade totals, unless the teacher/course is participating in the soft roll out of grading in Canvas.

  • ??

Generating a Student Pairing Code

  • Students generate a pairing code from their Canvas Account Settings either from the browser or Student App.**
  • A pairing code expires in 7 days or after first use. A new code can be generated if the parent is unable to enter it within the timeframe. A separate pairing code can be generated for another parent or guardian.
  • Parents/guardians can pair with multiple children each child will have a unique pairing code.
  • **Teachers can also on behalf of a student.

Parent Account Creation & Account Pairing

  • Parents: Go to and click Click here for an Account to create your account.
  • You will fill out a form with:
    • Your name
    • Personal Email address
    • Enter / Re-enter Password
    • Student Pairing Code
  • IMPORTANT: Be careful: if an email address has a typo, you will not be able to reset your password.
  • APS Staff who are parents must use a PERSONAL email for a parent account to avoid account conflicts


You can download the free Canvas Parent App on a mobile device. Once downloaded, select 鶹 Public Schools C Parents. (NOTE: Do not select 鶹 Public Schools/NE.) Log in using the same login (email) and password you used to create your account above.

Install and Update Apps - iPad

The APS issued iPads come pre-installed with the core Apps used across the division. Depending on your childs school or teacher, you or your child may be asked install some additional apps. Also, new versions of existing are frequently released by vendors, so you may be asked to update the version of an app. All of the Apps in the APS App Catalog have been vetted for instructional value and student data privacy.

  1. Open the App Catalog on the iPad?? AppCatalogIcon
  2. Find the app in the App Catalog list?? AppCatalog
  3. Click the app and select Install? Install
  4. Click Install again? Install
  5. You will see Processing processing
  6. Press the Home Button.? loading
    The new or updated app will turn grey and gradually return to full-color as the app is updating.
  7. You will see a blue dot next to the app name if the app installed or updated correctly. bluedot